Privacy Policy

Privacy Policy for Brush Hog Tree Care Inc.

Last Updated: January, 20, 2025

Brush Hog Tree Care Inc. values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, and SMS/messaging programs. By using our services or subscribing to our messaging program, you agree to the terms outlined in this Privacy Policy and the Terms and Conditions below.

1. Information We Collect

We collect the following information:

• Personal information: When you contact us or request services, we may collect your name, email address, phone number, and address.
• Non-Personal Information: We may also collect information related to your use of our website, such as IP addresses, browser types, and pages visited, using cookies and similar technologies.
• Messaging Program Information: When you opt-in to our SMS Notifications, we collect:
• Phone Number: Provided when you sign up for our SMS notifications.
• Message Content: Including your responses to messages and keywords like HELP or STOP.
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We do not collect personal information beyond what is necessary for providing our services.

2. How We Use Your Information

We use the information we collect to:

• Provide you with services, quotes, and customer support. 
• Respond to Inquiries or feedback.
• Manage opt-in and opt-out preferences for our SMS program.
• Respond to your inquiries or requests for assistance.
• Schedule and Confirm Appointments: We may use your contact information to schedule or confirm appointments related to tree care services.
• Provide Customer Support: Your information helps us provide you with the best possible customer support, ensuring that we address your needs and concerns effectively.
• Assessment Reminders: We may send reminders for scheduled assessments or follow-up services, ensuring you stay up-to-date on any recommended actions.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information in the following situations:

• Service Providers: Third-party providers who facilitate our website or messaging services.

• Legal Authorities: When required by law or necessary to protect our rights.

4. Messaging Consent and Privacy

By opting into our SMS messaging program, you consent to receive messages from Brush Hog Tree Care, including updates, promotional offers, and service information related to tree care. You may withdraw your consent at any time by following the opt-out instructions outlined below.

5. Opt In/Out for Messaging

• Opt In Keywords: When you text a keyword (e.g., “JOIN,” “YES,” etc.) to our designated number, you consent to receiving text messages from us.

• Opt In Messaging: You will receive a confirmation message acknowledging your opt-in and providing you with details on how to manage your preferences.

• Opt Out Keywords: To opt-out of our SMS program, reply with keywords such as “STOP” or “UNSUBSCRIBE.”

• Opt Out Messaging: Upon opting out, you will receive a confirmation message that you have successfully unsubscribed from further SMS messages.

• Help Keywords: If you need help, reply with “HELP.”

• Help Messaging: If you reply with “HELP,” we will respond with information on how to manage your subscription and any other relevant details.

6. Your choices

• Opting Out: You can opt out at any time by replying STOP to our messages.
• Help Requests: Reply HELP for assistance or contact us at office@brushhogtreecare.com

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electric storage is 100% secure, and we cannot guarantee the absolute security of your data.

8. Message Frequency and Fees

• Message Frequency: The number of messages you receive will vary.

• Data Rates: Standard message and data rates may apply, per your mobile carrier.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically. 

10. Terms and Conditions

By subscribing to Brush Hog Tree Care’s SMS/messaging program, you agree to the following Terms and Conditions:

• Program Description: By opting into our messaging program, you will receive SMS messages from Brush Hog Tree Care related to tree care services, promotional offers, reminders, and updates.

• Opt-In Consent: You consent to receive messages from Brush Hog Tree Care when you sign up for the program. Message frequency may vary, and you may receive SMS messages based on your preferences and account activity.

• Opt-Out Process: You can opt-out of the messaging program at any time by replying “STOP” to our messages. After opting out, you will no longer receive further SMS messages unless you opt back in.

• Standard Message and Data Rates Apply: Depending on your mobile carrier, standard message and data rates may apply to receive messages. You are responsible for any charges associated with receiving messages.

• Eligibility: By subscribing to the messaging program, you affirm that you are the account holder or authorized user of the phone number provided.

• Changes to Terms: Brush Hog Tree Care may update these Terms and Conditions at any time, and such changes will be effective immediately upon posting. You are responsible for reviewing these Terms periodically.

11. Contact Us

For questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

Brush Hog Tree Care, Inc.

Email: office@brushhogtreecare.com 

Phone: (650) 400-7280